Frequently Asked Questions

  • Who can receive REACH’s services?

    REACH provides services to both children and adults. Therapists are trained to address a variety of concerns, from anxiety and depression to marital and family therapy, eating disorders, grief, loss, ADHD, PTSD, and many more. REACH will work collaboratively with you to identify your main concerns and pair you with a caring, empathic professional in your area who specializes in the type of care you need.

  • How do I make an appointment?

    The first step to scheduling an appointment is to call REACH at (216) 306-4885. A trained professional will have a confidential conversation about your concerns. If it is determined that counseling services may be beneficial, we will assist you in scheduling your first appointment.

    REACH asks that if a client must cancel a scheduled appointment for any reason, that the client contact REACH at (216) 306-4885 at least 24 hours prior to the scheduled appointment so that the client’s service provider can be notified of the cancellation. If a client is late for a scheduled appointment, that client’s appointment may be shortened so that the service provider can continue with other appointments as scheduled.

  • How do I know which treatment option is right for myself or a loved one?

    After listening to your problem or situation, we then select the most qualified member of our group of mental health experts to personally work with you to design the best treatment option for the best possible results. Your input is essential throughout the entire process. Treatment may include family or couples sessions, or a combination of these that are based on your individual needs.

  • Which forms of insurance does REACH accept?

    REACH accepts most insurance plans, including clients covered under all Ohio Medicaid managed care plans.

    REACH accepts most major commercial insurance plans, including:

    • AETNA
    • ALLIED BENEFITS
    • AMBETTER
    • ANTHEM BLUE CROSS BLUE SHIELD
    • ANTHEM FEDERAL
    • AULTCARE
    • CARESOURCE
    • CIGNA
    • CONTNENTAL BENEFITS
    • ENTERPRISE GROUP PLANNING
    • HEALTHSMART
    • HUMANA
    • MEDICAL MUTUAL
    • MERITAIN
    • MUTUAL HEALTH SERVICES
    • SUMMACARE
    • UFCW
    • UNITED HEALTH CARE
    • UNITED MEDICAL RESOURCES
    • VA

    We accept all Medicaid insurance plans:

    • Caresource
    • Buckeye
    • Medicaid (traditional)
    • Molina
    • Paramount
    • United Healthcare

  • How do I access services without insurance?

    REACH believes mental health care should be accessible to everyone. Our intake specialists can connect with you to determine a pricing and payment structure that works, which may include sliding scale options based on income and ability to pay.

  • Where do I go for counseling?

    REACH provides counseling at nine locations in Brook Park, Bedford, Cuyahoga Falls, Elyria, Willoughby Hills,
    Springfield, Westlake, Painesville, and Ravenna. We can also see clients in the home for added convenience. In addition, REACH may also provide transportation to clients on a case-by-case basis to ensure the client can access services.

    For clients who prefer to receive services at home, REACH offers an online telehealth option. To learn more about telehealth or request an assessment, find more information here.

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